BioMat Warranty & Repair Information

Lifetime Warranty

RichWay International, Inc. offers a wonderful lifetime warranty exchange policy. You can return your old product and receive 30% discount towards new product purchase, even towards a different product. If the product that you are trading in for is of lesser value, it is 30% of the cost of the lesser value item. You are responsible for all shipping costs. The lifetime warranty applies only to the person originally registered as purchaser of the product.

Warranty and Repair Information

Repair service up to third year covers: electronics/heating/top replacement REPAIR FEES AFTER FIRST YEAR
4th year and up – top replacement not included in repair fees – see below ** 2ND YEAR
REPAIR
3RD YEAR
REPAIR
4th – 30th YEAR
PRODUCT 1 to 2 months 2 months to 1 year REPAIR TOPS
MINI MAT/BIOBELT FREE PICK-UP
FREE REPAIR
FREE RETURN
SEND BY CUSTOMER
FREE REPAIR
FREE RETURN
$40.00 $80.00 $120.00 $100.00
BIOMAT PROFESSIONAL $60.00 $120.00 $180.00 $200.00
BIOMAT SINGLE $60.00 $120.00 $180.00 $400.00
BIOMAT QUEEN $80.00 $160.00 $240.00 $600.00
BIOMAT KING $100.00 $200.00 $300.00 $800.00
ALKAL-LIFE N/C N/C $240.00
REJUVENA $50.00 $100.00 $150.00
S-FILTER ONE YEAR WARRANTY

**From 4th year and up – top replacement service is repair cost plus cost of tops.

Repair Policy

Richway International provides repair service for our products. In order to better serve you, a Return Material Authorization (RMA) number is required. You may obtain this number by calling our customer service center at (808)589-2800 or by sending an e mail to customerservice@richwayusa.com detailing the problem you are experiencing and provide your RI NUMBER for your purchase. The RI number is the Richway invoice number for your purchase which is obtained at the time you place the order. The following information provides some details of our repair service

  1. Up to 2 months from the date of delivery, Richway will pick up the product, repair it and send it back to the customer at no charge.
  2. Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway and the repair fee is 100% free. Richway International will cover the cost of shipping the product back to the customer.
  3. One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is detailed below. Richway International will cover the cost of shipping the product back to the customer.
  4. Richway International offers Life Time Trade In for 30% off the value of your original purchase. You can trade in for the same product plus shipping or if the products you are trading in for is of lesser value, it is 30% of the cost of the lesser value item plus shipping.
  5. Only the original buyer of the product can call to get the warranty service.

IMPORTANT NOTE – How to send product in for repair:

  1. Pack items securely. Do not send the Biomat in the suitcase/carry bag.
  2. Write the RMA number on the outside of the package and enclose return name, address and phone number.
  3. Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.

If you have any questions, please feel free to call us at (808)589-2800 or e-mail to customerservice@richwayusa.com

.